Refund policy

At Boland Hobby, we want you to be fully satisfied with your purchase. If you are not happy with your order, our return and refund policy ensures a smooth and fair process.

Contact Information

Address: 6501 Manchester Ave, Kansas City, MO 64133, United States
Email: bolanddanielgerard236@gmail.com
Phone: +1 (816) 463-5254

Eligibility for Returns

  • You may return most new and unused items within 30 days of delivery for a refund or exchange.

  • Items must be in their original packaging and in resalable condition.

  • Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used collectible cards, games, or hobby items.

  • Digital products or gift cards.

  • Clearance or final sale items.

Return Process

  1. Contact us at bolanddanielgerard236@gmail.com or call +1 (816) 463-5254 to request a return authorization.

  2. Pack the item securely in its original packaging.

  3. Ship the item to our store address (return shipping costs are the customer’s responsibility unless the product is defective or incorrect).

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need to exchange an item, please contact us before shipping it back.

Damaged or Defective Items

If your order arrives damaged or with a defect, please contact us within 48 hours of delivery with photos of the issue so we can arrange a replacement or refund.