Frequently Asked Questions (FAQ)
We’ve gathered some of the most common questions from our customers to help you find quick answers. If you can’t find what you’re looking for here, feel free to reach out to us directly.
Orders & Payments
Q: How can I place an order?
A: You can visit our store in person or contact us via phone or email to arrange an order. For certain items, we may also accept pre-orders.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, and cash (in-store purchases only).
Shipping & Delivery
Q: Do you offer shipping?
A: Yes, we ship to addresses within the United States. Shipping rates vary depending on the size, weight, and destination of your order.
Q: How long will delivery take?
A: Standard delivery usually takes 5–7 business days, depending on your location. Pre-order items will ship after their release date.
Product Availability
Q: Are all items in stock?
A: Our inventory changes often, especially with rare or limited-edition items. We recommend contacting us before visiting to confirm availability.
Q: Can I reserve an item?
A: Yes, in most cases we can hold an item for you for a short period. Please call us for details.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of purchase for unused items in their original packaging, with proof of purchase. Some items, such as limited editions, may be non-refundable.
Q: How do I request a return?
A: Contact us by phone or email with your order details, and we’ll guide you through the return process.
Pre-Orders
Q: How do pre-orders work?
A: Pre-orders allow you to secure an upcoming product before its official release. Full or partial payment may be required in advance.
Q: What happens if a pre-order is delayed?
A: We’ll notify you as soon as we receive updated information from the manufacturer. You may choose to keep your order or request a refund.
📍 Boland Hobby
6501 Manchester Ave, Kansas City, MO 64133, United States
📞 +1 (816) 463-5254
📧 bolanddanielgerard236@gmail.com